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No alerts received since last four days

  • 1.  No alerts received since last four days

    Posted 12-14-2018 09:20 AM
    Hi Team,

    We have windows servers configured. Due to some reason, we have not receiving alerts since Monday 10th Dec.
    What could be the reason? What i am supposed to check in regards with this?

    Awaiting response.


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    Nilesh Patil
    Technical Service Engineer
    Ocwen Financial Solutions Pvt.Ltd.
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  • 2.  RE: No alerts received since last four days

    Posted 12-15-2018 07:43 PM
    Are you collecting data? I would check graphs to make sure you are getting data. Also check any threshold to ensure they are enabled. There could be mutlipe reasons why your not getting alerts. Do you have triggers and notifications configured and enabled? I would go through the event pipeline and verify each step is working. From collection to rabbit queues, to console and trigger/notification process.

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    Devon Solomon
    CompanyName
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  • 3.  RE: No alerts received since last four days

    Posted 12-16-2018 06:38 AM
    Is it really "alerts" ie notifications, probably email, that you are not getting?  Or is it "events" that are missing ie. no updates in the event console?

    As Devon says, check that events are actually being generated from the different sources and check your rabbit queues - need to be root user to run:

    rabbitmqctl -p /zenoss list_queues
    rawevents is the queue of incoming events
    zenevents are events that have been processed by zeneventd
    the signal queue are events that are queued for notifications

    In general, all queues are likely to be 0 unless you are in the middle of an event storm.  Any queue that is consistently above  0 suggests that a daemon has stopped for some reason.

    zeneventd is the daemon that takes "raw" events and processes them so that they eventually appear in the event console. zenactiond is the daemon that then looks at processed events, checks them against all your active triggers and then generates any matching notifications.  Check the log files for each daemon (in /opt/zenoss/log and, if you are running Zenoss 5 or 6, you will need to have attached to the relevant container to see entries in the log file).

    Cheers,
    Jane

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    Jane Curry
    Skills 1st United Kingdom
    jane.curry@skills-1st.co.uk
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  • 4.  RE: No alerts received since last four days

    Posted 12-20-2018 04:10 AM
    Hi Jane & Devon,

    Thank you for the response. I will check and try with this resolution and let you know.

    Regards,
    Nilesh Patil.

    ------------------------------
    Nilesh Patil
    Technical Service Engineer
    Ocwen Financial Solutions Pvt.Ltd.
    ------------------------------