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Getting "network error" for most Windows Devices

  • 1.  Getting "network error" for most Windows Devices

    Posted 03-19-2020 05:53 PM
    Edited by Larry 03-19-2020 06:11 PM
    We are running Zenoss 6.2.1 Community with about 100 windows devices. We are seeing "network error" message in zenpython for about 70% of our devices. Everything is running on AWS, so networking shouldn't be an issue. Our Zenoss server doesn't have any memory or CPU issues. Here is a sample message:

    2020-03-19 18:22:43,952 WARNING zen.MicrosoftWindows: network error on HOSTNAME.local: timeout

    We have the latest Windows (2.9.4) and PythonCollector (1.11.0) ZenPacks installed.

    Any ideas on how to troubleshoot this?

    Thanks in advance,

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    Larry
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  • 2.  RE: Getting "network error" for most Windows Devices

    Posted 03-23-2020 05:49 AM
    Is this a consistent "network error" or intermittent?  If consistent, then my (limited) experience is to re-read (perhaps yet again).  Articles like https://support.zenoss.com/hc/en-us/articles/115003138386-Configuring-Windows-Server-for-Monitoring-via-WinRM  . I generally find it is to do with configuration on the Windows targets, rather than the configuration in Zenoss (though some things obviously have to match).

    Cheers,
    Jane

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    Jane Curry
    Skills 1st United Kingdom
    jane.curry@skills-1st.co.uk
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