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Zenoss 6 Core notifications

  • 1.  Zenoss 6 Core notifications

    Posted 08-27-2018 03:00 PM
    I am looking to configure a notification for multiple subscribers and want all of the recipients to be on the same email alert so that they can reply to each other.  This functionality did work in Zenoss 4.X and I am not sure why I am seeing individual emails to each recipient.  Can someone provide me with instructions on how to allow multiple recipients for a given email notification rule?

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    Jason
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  • 2.  RE: Zenoss 6 Core notifications

    Posted 09-27-2018 07:43 AM
    I had discussed this issue over IRC and the suggestion was to use email distribution lists which does work, but does not achieve the goal that I need.  I want each person to know the names of all the people that received the alert.  The email distribution list hides the member names.  I have not seen a reply to my post, so I am reposting and clarifying.

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    Jason
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  • 3.  RE: Zenoss 6 Core notifications

    Posted 21 days ago
    I had discussed this issue over IRC and the suggestion was to use email distribution lists which does work, but does not achieve the goal that I need.  I want each person to know the names of all the people that received the alert.  The email distribution list hides the member names.  I have not seen a reply to my post, so I am reposting and clarifying.

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    Jason
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  • 4.  RE: Zenoss 6 Core notifications

    Posted 8 days ago
    Hi Jason,
    Exactly what version of Zenoss 6 are you running?

    The code certainly changed between Zenoss 5.2.1 and 6.1.2 (5.2.1 works the way you want; 6.1.2 doesn't).  They have changed the code to try and accommodate users in different timezones and a by-product is that they are sending individual emails rather than a single email with all users showing on the "To" line of the email.

    So, a couple of questions....

    1. Does your organisation care about Zenoss users in different timezones?  If you really care about this, then it is much harder to fix.
    2. How happy would you / your organisation be modifying the base Zenoss code slightly to get the email behaviour you want (if I highlight what needs doing)?  Obviously, your risk and you must test in your own environment.  The other alternative to a small code hack would be to build a ZenPack with a modified email notification type that behaves as you want.

    Cheers,
    Jane

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    Jane Curry
    Skills 1st United Kingdom
    jane.curry@skills-1st.co.uk
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  • 5.  RE: Zenoss 6 Core notifications

    Posted 7 days ago
    So the really good news is that in the latest 6.2.1, email notifications to multiple subscribers has gone back to working as it used to :)

    In other words, each subscriber gets an email that shows all subscibers on the "To" field of the email header.

    What I don't understand is where things have changed.  I expected it to be in /opt/zenoss/Products/ZenModel/actions.py but that code is identical in 6.1.2 and 6.2.1.  Anyone else enlighten us?

    Cheers,
    Jane

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    Jane Curry
    Skills 1st United Kingdom
    jane.curry@skills-1st.co.uk
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