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Problem while executing plugin zenoss.winrm.Software

  • 1.  Problem while executing plugin zenoss.winrm.Software

    Posted 08-23-2018 10:12 AM
    I'm getting this traceback on a remodel. It's a new device, Windows 2008 R2. This doesn't happen anywhere else. Anyone see this before or have any ideas?
    2018-08-23 15:09:22,011 INFO zen.ZenModeler: Connecting to localhost:8789
    2018-08-23 15:09:22,038 INFO zen.ZenModeler: Connected to the zenhub/0 instance
    2018-08-23 15:09:22,040 INFO zen.ZenModeler: Getting configuration from ZenHub...
    2018-08-23 15:09:22,260 INFO zen.ZenModeler: Starting modeling in 0 seconds.
    2018-08-23 15:09:22,261 INFO zen.ZenModeler: Starting collector loop #001...
    2018-08-23 15:09:22,261 INFO zen.ZenModeler: Collecting for device fufwdap01.zethcon.com
    2018-08-23 15:09:22,261 INFO zen.ZenModeler: Got 1 devices to be scanned during collector loop #001
    2018-08-23 15:09:22,379 INFO zen.ZenModeler: Filled collection slots for 1 of 1 devices during collector loop #001
    2018-08-23 15:09:22,380 INFO zen.ZenModeler: skipping WMI-based collection, PySamba zenpack not installed
    2018-08-23 15:09:22,380 INFO zen.ZenModeler: Collect on device fufwdap01.zethcon.com for collector loop #001
    2018-08-23 15:09:22,387 INFO zen.ZenModeler: Python collection device fufwdap01.zethcon.com
    2018-08-23 15:09:22,387 INFO zen.ZenModeler: plugins: zenoss.winrm.OperatingSystem, zenoss.winrm.CPUs, zenoss.winrm.FileSystems, zenoss.winrm.Interfaces, zenoss.winrm.Services, zenoss.winrm.Processes, zenoss.winrm.Software, zenoss.winrm.HardDisks
    2018-08-23 15:09:22,394 INFO zen.ZenModeler: No command plugins found for fufwdap01.zethcon.com
    2018-08-23 15:09:22,395 INFO zen.ZenModeler: SNMP monitoring off for fufwdap01.zethcon.com
    2018-08-23 15:09:22,395 INFO zen.ZenModeler: No portscan plugins found for fufwdap01.zethcon.com
    2018-08-23 15:09:52,013 INFO zen.ZenModeler: Counter eventCount, value 8
    2018-08-23 15:10:09,396 INFO zen.PythonClient: Python client finished collection for fufwdap01.zethcon.com
    2018-08-23 15:10:09,397 INFO zen.ZenModeler: Modeler zenoss.winrm.Software processing data for device fufwdap01.zethcon.com
    2018-08-23 15:10:09,404 ERROR zen.ZenModeler: Problem while executing plugin zenoss.winrm.Software
    2018-08-23 15:10:09,406 ERROR zen.ZenModeler: Traceback (most recent call last):
    File "/opt/zenoss/Products/DataCollector/zenmodeler.py", line 669, in processClient
    datamaps = plugin.process(device, results, self.log)
    File "/opt/zenoss/ZenPacks/ZenPacks.zenoss.Microsoft.Windows-2.9.0.egg/ZenPacks/zenoss/Microsoft/Windows/utils.py", line 498, in dumper
    return f(self, *args, **kwargs)
    File "/opt/zenoss/ZenPacks/ZenPacks.zenoss.Microsoft.Windows-2.9.0.egg/ZenPacks/zenoss/Microsoft/Windows/modeler/plugins/zenoss/winrm/Software.py", line 97, in process
    installDate = DateTime(softwareDict['InstallDate'])
    File "/opt/zenoss/lib/python2.7/site-packages/DateTime/DateTime.py", line 351, in __init__
    return self._parse_args(*args, **kw)
    File "/opt/zenoss/lib/python2.7/site-packages/DateTime/DateTime.py", line 653, in _parse_args
    raise DateError, 'Invalid date: %s' % arg
    DateError: Invalid date: 201889
    2018-08-23 15:10:09,406 INFO zen.ZenModeler: Modeler zenoss.winrm.Services processing data for device fufwdap01.zethcon.com
    2018-08-23 15:10:09,413 INFO zen.ZenModeler: Modeler zenoss.winrm.CPUs processing data for device fufwdap01.zethcon.com
    2018-08-23 15:10:09,414 INFO zen.ZenModeler: Modeler zenoss.winrm.Processes processing data for device fufwdap01.zethcon.com
    2018-08-23 15:10:09,932 INFO zen.ZenModeler: Modeler zenoss.winrm.FileSystems processing data for device fufwdap01.zethcon.com
    2018-08-23 15:10:09,932 INFO zen.ZenModeler: Ignoring D: on fufwdap01.zethcon.com because it matches zFileSystemMapIgnoreTypes
    2018-08-23 15:10:09,933 INFO zen.ZenModeler: Modeler zenoss.winrm.OperatingSystem processing data for device fufwdap01.zethcon.com
    2018-08-23 15:10:09,935 INFO zen.ZenModeler: Modeler zenoss.winrm.HardDisks processing data for device fufwdap01.zethcon.com
    2018-08-23 15:10:09,935 INFO zen.ZenModeler: Modeler zenoss.winrm.Interfaces processing data for device fufwdap01.zethcon.com
    2018-08-23 15:10:19,143 INFO zen.ZenModeler: Changes in configuration applied
    2018-08-23 15:10:19,144 INFO zen.ZenModeler: Finished processing client within collector loop #001
    2018-08-23 15:10:19,144 INFO zen.ZenModeler: Scan time: 56.88 seconds for collector loop #001
    2018-08-23 15:10:19,144 INFO zen.ZenModeler: Scanned 1 of 1 devices during collector loop #001

    2018-08-23 15:10:19,146 INFO zen.ZenModeler: Daemon ZenModeler shutting down



    ------------------------------
    Paul Giordano
    Senior Systems Engineer
    Zethcon Corporation
    ------------------------------


  • 2.  RE: Problem while executing plugin zenoss.winrm.Software

    Posted 08-23-2018 04:07 PM
    Does the user that Zenoss uses to connect to the server use the US regional settings? We had a similar issue, and had to log in *as* that user on the server, change the regional settings for that user to US and US English. The modeling worked after that.

    ------------------------------
    Jason Olson

    ------------------------------



  • 3.  RE: Problem while executing plugin zenoss.winrm.Software

    Posted 17 days ago
    Sounded like a good check, but the user we connect with is set up for USA English regional settings. Really stumped, this isn't any different than the other 40-some servers we're monitoring.

    ------------------------------
    Paul Giordano
    Senior Systems Engineer
    Zethcon Corporation
    ------------------------------



  • 4.  RE: Problem while executing plugin zenoss.winrm.Software

    Posted 13 days ago
    How about the server itself? That error looks for all the world like an issue with the regional settings somewhere on the system, and Zenoss has a real problem with servers that aren't US English both in regional settings and language.

    ------------------------------
    Jason Olson

    ------------------------------



  • 5.  RE: Problem while executing plugin zenoss.winrm.Software

    Posted 6 days ago
    So I ended up searching the windows registry on the machines in question, and found a bad install date on one of the printer drivers. I corrected that and all is well. Kind of a goofy way around it, but it works.

    ------------------------------
    Paul Giordano
    Senior Systems Engineer
    Zethcon Corporation
    ------------------------------