Reporting, Analysis and Analytics

1.  No data collect after interface down/up

Posted 05-18-2017 05:04 AM

I'm trying to understand the monitoryng of ethernet interfaces, but I have a problemm.

I've done ifconfig down in one machine (Server/ssh/linux), waited 10 minutes, and up again. Since I've done this, the whole servers that are in the same device class than this stopped monitoring.

Now I don't have monitoring of processes, eth interfaces, or anythig that generates graphs...

What could I do?



2.  RE: No data collect after interface down/up

Posted 05-18-2017 10:23 AM
Don't understand that one at all.  Changing the config of one device should not affect the monitoring of others unless, somehow, they are "behind" that machine in a network sense?  Also, when the device comes back, monitoring should resume.

Have you ever seen monitoring graphs from these devices?

Have the interfaces modeled correctly? ie. when you navigate to the device, do you see an interfaces component menu on the left-hand side and then individual interfaces in the main part of the window?


Jane Curry
Skills 1st United Kingdom

3.  RE: No data collect after interface down/up

Posted 05-19-2017 01:50 AM
Edited by Mario Adrián Domínguez González de Eiris 05-19-2017 01:51 AM
Sorry, very bad explained.

I thought that the test I did turning down and up the eth interface could be the trouble, but now I think that there is no relation.

The problem is that in all the device class /Server/SSH/Linux, the graphs of monitored elements in the devices of this class shows "no data available", and the graphs are empty with N/A values.

I think I could be caused by a bad threshold applied to the class, already deleted, but I've restarted all the services with no result.

When I see the response of the api petition, has no result.

And yes, yesterday the graphs worked well. And in the other device class, works well too.

What could be the problem?



4.  RE: No data collect after interface down/up

Posted 05-19-2017 12:36 PM
what type of devices are these/  Can you paste the output of zenmodeler -v10 run -d <device>

Andrew Kirch
Senior Solutions Engineer