Hello @Jane. As we have discussed numerous times the process has not changed. Email your ticket and I will have it made public. They key is emailing the ticket. Based on ZenMaster feedback I raised and continue to voice the need for these to be visible to the person that logged the ticket. But I have not received any JIRA ticket numbers from you or others in a while. So please leverage the process for new issues moving forward.
As you already know...Zenoss Community Edition (Core) is the freemium version of Zenoss. Zenoss Support comes with Enterprise but we look at all JIRA issues since Core is release with and is a subset of the Enterprise feature set.
Hello @Nick! Open your ticket and shoot the JIRA number to me. Agreed these should be accessible to you and I voice this often internally. Key is to send me the link. This has not changed. Additionally I can track it them and review in the weekly meetings. My email is firstname.lastname@example.org. Always reach out to me with any questions.
Thanks @Nick. I updated the ticket and added a question for you. Please make sure you can access the ticket ok.