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    RE: patch and update

    Max,  The "no products installed" message indicates that the zenup patching utility has been installed, but has never "registered" the original fileset or applied any patches.  Your next steps should look something like this: If you haven't already ...

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    RE: patch and update

    Hi Michael,  Thank you for your time. I started reading your documentation.  When I perform zenoss status it returns me "No Products Installed".  Then I tried a "dry run" of the patch and there also, it returns an error.   Any idea what could be ...

  • Hi Arthur,     Thanks for the response. I looked at my install notes, and it should be in /root. I will try the install again to confirm though. I'm attaching the log from the previous attempt. As for jira issue, can I install it as part of the upgrade? ...

  • Hi Larry For the ZenPack failure: The  zenpack install path /tmp/ZenPacks.zenoss.Dashboard-1.3.3-py2.7.egg looks a bit strange to me. Do you have your upgrade files in /tmp instead in /root  as it is recommended? For the jira issue. Looks like your ...

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    RE: patch and update

    Hi, Max! The "Versions" page in the UI doesn't really show you your patch level, just that you're on version 4.2.5.  For the patch level, you'll need to ssh to your zenoss host and perform the following: su - zenoss zenup status​   The output should ...

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