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Hi Arthur,     Thanks for the response. I  mynew=python serviced service shell -s $mynew -i zope su - zenoss pip install jira==2.0 exit exit serviced snapshot commit $mynew serviced service restart Zenoss.core/zenoss I see jira in the zope container ...

Hi Larry I'm only aware of two possibilites to alter an docker image. 1. Edit the docker file I haven't seen any docker file for any Zenoss core_X.X 2. Build a new image form a running instance with the modification and then make it work for an ...

Thank you Michael for your detailed explanation. ------------------------------ vinay paduru ------------------------------

Hi Michael, thanks, that is also what I did, please find below the error message I got during service-start: "Error occurred during initialization of VM Initial heap size set to a larger value than the maximum heap size" Thanks ------------------------------ ...

Hi, Gerald! If you look at the args in the older post you linked, you'll see that the RAM commitment for the service is called as a variable ( JVM_ARGS="-Xmx{{bytesToMB .RAMCommitment}}m" ).  Rather than plug in a value, you can simply click "edit service" ...

Found the issue, CentralQuery was not running properly as it ran into a memory issue as described in https://community.zenoss.com/forum/community-home/digestviewer/viewthread?MessageKey=6d630551-8c3f-4442-a2c0-69c636782dae&CommunityKey=1518fed6-b03e-410b-81b9-f2240ed9037a&tab=digestviewer ...

Hi everyone, I'm running Zenoss 6.3.2 without issues since a while but a couple of days ago I ran into the issue that I'm not getting any graphs anymore, instead of the graphs I' getting the error message " Unable to load the visualization library." ...

Max,  The "no products installed" message indicates that the zenup patching utility has been installed, but has never "registered" the original fileset or applied any patches.  Your next steps should look something like this: If you haven't already ...

Hi Michael,  Thank you for your time. I started reading your documentation.  When I perform zenoss status it returns me "No Products Installed".  Then I tried a "dry run" of the patch and there also, it returns an error.   Any idea what could be ...

Hi Arthur,     Thanks for the response. I looked at my install notes, and it should be in /root. I will try the install again to confirm though. I'm attaching the log from the previous attempt. As for jira issue, can I install it as part of the upgrade? ...

Hi Larry For the ZenPack failure: The  zenpack install path /tmp/ZenPacks.zenoss.Dashboard-1.3.3-py2.7.egg looks a bit strange to me. Do you have your upgrade files in /tmp instead in /root  as it is recommended? For the jira issue. Looks like your ...

Hi, Max! The "Versions" page in the UI doesn't really show you your patch level, just that you're on version 4.2.5.  For the patch level, you'll need to ssh to your zenoss host and perform the following: su - zenoss zenup status​   The output should ...